Terms & Conditions

These Terms & Conditions apply to sales in the United Kingdom only. Enquiries should be directed to our sales order line +44 (0)117 370 6451 or our email address info@denes.com.

1. PAYMENT & PRICE
We accept payment by Visa, MasterCard, Delta, Maestro (formerly Switch) and PayPal. All prices include vat, which is charged at the prevailing rate.

Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

2. DELIVERIES
All goods will be delivered by our nominated carriers under our standard service agreement and usually within 2-7 working days (i.e. excluding weekends and public holidays) from despatch of your order. Orders will be processed on the day they are received and the goods will usually be despatched within 2 days. Should there be a problem with stock etc., we will contact you by email or telephone as soon as possible.

3. POSTAGE & PACKING
Postage & packing is shown after adding products to the basket. Postage for international orders weighing up to 2kg is shown in the basket after selecting your country and clicking update. Any orders that can't be delivered, should be returned by the carrier and may incur additional charges, which will need to be deducted from any refund.

Deliveries in postcode areas IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25, GY, JE, GG, JE for orders including foods will attract a premium. Please contact us on our sales order line 0117 370 6451 or email info@denes.com for further information.

4. LOSS OR DAMAGE
If goods are not delivered within 7 working days of despatch please contact us on our sales order line 0117 370 6451 or email info@denes.com. We will investigate immediately and should it be necessary, replace the goods. If goods are delivered damaged, or incomplete, please report this to us immediately as above. We will arrange for replacements to be delivered or a credit issued.

5. Cancellation
Should you wish to cancel your order after the receipt of goods, you must do so within 14 working days of receipt. Subject to the return of the goods (within a further 14 days), both unopened and undamaged, a refund will be issued. The buyer is responsible for the cost of returning goods.

6. Complaints
Complaints regarding goods delivered or the service provided should be notified to us in writing, within 7 working days of receipt. We will acknowledge your complaint and, after investigation, respond fully in writing as quickly as possible.